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Cutrin.fi online shop products are sold by Cutrin Oy (Business ID 2443709-8). We sell and deliver products to hair and beauty companies in Finland.
These sales and delivery terms apply to transactions between Cutrin Oy (hereinafter the seller) and its customers (hereinafter the buyer), unless otherwise agreed in writing by the parties. Both parties agree to comply with the terms and conditions valid at the time of placing the order.
Customer relationship
Placing an order requires an existing customer relationship with Cutrin Oy. Customers can be hair industry companies, organisations and associations that have a valid business ID. In addition to the above, hairdressing students may buy products if they present a certificate of student status. The customer’s basic information is registered in the seller’s customer register. If the required customer relationship does not yet exist, it must be established before placing an order. To fill in the registration form, please go to [link]
Processing of personal data
The information provided by customers is confidential. The online shop’s customer register is confidential and Cutrin Oy agrees to not disclose the information contained therein to third parties. For more information, please refer to the Privacy policy. [link]
Delivery methods
We ship orders through Posti’s delivery service to the address indicated by the buyer. We ship orders to Finland and Åland.
Shipping costs
Orders below EUR 80.00 are subject to a small delivery surcharge of EUR 12.90 (+VAT) (normally EUR 120.00, 0% VAT). Orders over EUR 120.00 (0% VAT) are delivered for free. The small delivery surcharge is added automatically to the order in the online shop upon payment. Products delivered electronically, such as e-trainings, do not have a delivery fee.
Delivery time
Our aim is to deliver the order to the buyer within 2–3 business days of receiving the order. The delivery time may differ from the above for smaller towns and long delivery distances. Where necessary, customers can contact our customer service to verify the delivery time.
Payment by invoice is the default payment method of the Cutrin.fi online shop. Hairdressing students may also pay by debit or credit card.
Paytrail Oyj acts as the payment gateway and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or payment card invoice and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. If you have a complaint, please contact the supplier of the product in the first instance.
Paytrail
Paying with a discount code
Discount codes are for one-time use only, unless otherwise stated, redeemable only in the online shop and cannot be exchanged for cash. Discount codes can only be used by certified hair industry professionals or hairdressing students.
The valid price is the price indicated in the Cutrin.fi online shop at the time of placing an order. The prices of the Cutrin.fi website are only valid in the online shop. Cutrin Oy reserves the right to correct any incorrect prices.
The prices of the products are shown in euros and without tax. The small delivery surcharge is added to the total amount of orders below EUR 80.00 (normally EUR 120.00). VAT of 24% is added to all prices.
The customer will receive an order confirmation of the received order by email. Another email will be sent to the customer when the order has been processed and the products are on their way.
Passing of risk
The risk passes to the buyer when, in accordance with the contract, the goods are handed over to the buyer or to an independent courier for delivery, unless otherwise stipulated under Incoterms. If the goods are not delivered at the right time due to a reason fully or partially attributable to the buyer, the risk passes to the buyer once the seller has done what is required of them under the contract to enable the transfer of the goods.
Warranty
Unless otherwise agreed, goods sold through the online shop are covered by a warranty in accordance with the manufacturer’s terms and conditions. In any warranty-related matters, you must always contact the seller and present the purchase receipt.
Consequential damages
The seller shall not be liable for any indirect damage caused to the buyer by a delay or incorrect delivery, such as production loss, loss of profit or other consequential financial damage.
Cancelling your order
If you wish to cancel an order, you must contact our customer service team immediately after placing the order by calling our customer service team at 0800 122 211 on weekdays between 9:00 and 16:00. Outside of these hours you can contact us by sending an email to cutrintilaukset@cutrin.com. The order can be cancelled if the order has not yet been processed at our warehouse.
Exchange and return of products
You can exchange or return a product within 14 days. You can exchange or return a product on the condition that it can be sold and that its packaging is not damaged (i.e. it is as good as new). The return period is starts from the date on which you received your order.
To arrange a return, please contact your own sales representative or our customer service team on weekdays between 9:00 and 16:00 by calling our customer service number at 0800 122 211, or by sending an email to cutrintilaukset@cutrin.com. If you paid your order in advance, the money will be returned to the buyer’s account within 30 days of receiving the returned item.
Issues with delivery, defective products and complaints
The buyer is obliged to check the condition and correctness of the product upon receipt of the order or as soon as possible thereafter. All complaints about the products must be submitted to the seller immediately after the buyer becomes aware of the defect or mistake. Unless otherwise indicated by the buyer or the recipient of the goods, the delivery will be deemed to have been successfully received within 14 days from the date of delivery.
Complaints are primarily filed with your own sales representative or our customer service team on weekdays between 9:00 and 16:00 by calling our customer service number at 0800 122 211 or by sending an email to cutrintilaukset@cutrin.com.
The seller has the right, in the first instance, to either correct the mistake or to deliver a new product. The buyer does not have the right to demand delivery if there has been a change in the circumstances that materially changes the balance of the contractual obligations originally agreed.
If the buyer considers a product to be defective or incorrect, they must return said product in its original and undamaged packaging in accordance with the instructions given by the seller. The seller shall check the returned product themselves in order to verify a possible defect or ask the manufacturer to check the product for any defects. If you want to return a damaged retail product, please submit the purchase receipt or a copy thereof when you return the product.
